Terms & Conditions
Definitions
Please take your time to read these Terms and Conditions carefully as they form the basis of your contract with Crystal Hues Ltd. (CHL). It is implicit that you have accepted the Terms and Conditions as laid out below when you submit your order to CHL. Client means the individual or entity that contract with CHL. Work means the project assigned to CHL.
1 - GENERAL
These general terms and conditions apply to all legal relationships between Crystal Hues Ltd. (CHL) and the Client, and supersede any terms and conditions referred to, offered or relied on by the Client, unless CHL specifically approves the application of such terms in writing.
2 - QUOTATIONS, CONCLUSION OF CONTRACTS
2.1 Quotations and estimates issued by CHL are free of obligation.
2.2 CHL may revoke quoted prices or terms of delivery if it has not had the opportunity to assess the entire project prior to issuing the quotation. The Client's oral or written acceptance of the quotation submitted by CHL or, if no quotation was submitted, written confirmation by CHL of an order placed by the Client shall constitute a contract.
2.3 CHL may consider as a Client any person or entity that has placed an order with CHL, unless said person or entity has explicitly stated that they are acting on behalf and at the expense of a third party, whose name and address they shall provide CHL on placing the order.
2.4 Agreements with and promises made by representatives or personnel of CHL shall not be binding unless confirmed by CHL in writing.
2.5 Any reasonable doubt on the part of CHL about the Client's ability to pay shall entitle CHL to require sufficient security from the Client before executing the order.
3 - CHANGES TO OR CANCELLATION OF ORDERS
3.1 Any major changes made by the Client to an order after the contract has been concluded shall entitle CHL to either modify the quoted price and/or term of delivery or refuse to execute the order. In the latter case, the Client shall pay for the work already performed.
3.2 Cancellation of an order by the Client shall entitle CHL to claim payment of any work already performed for that order as well as compensation for hours spent on research for the remainder of the order. CHL shall make the work performed available to the Client at the latter's request, but shall accept no responsibility for its quality.
3.3 If CHL has reserved time for the execution of the order, it may charge the Client 50% of the fee for the non-executed part of the work.
4 - EXECUTION OF ORDERS, CONFIDENTIALITY
4.1 CHL undertakes to carry out orders to the best of its ability, bringing to bear sufficient professional know-how to meet the purpose indicated by the Client.
4.2 CHL shall keep any information provided by the Client strictly confidential and require its employees to do the same. However, CHL shall not be liable for breaches of confidentiality by its employees if it can sufficiently demonstrate that it was unable to prevent the same.
4.3 Unless explicitly agreed otherwise, CHL shall be entitled to hire others to execute the order (in full or in part), without prejudice to CHL's responsibility for the confidential treatment and proper execution of the same. CHL shall require any third party involved in the execution of an order to keep confidential anything they may learn in the course of their duties.
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