Cluster Manager

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Job Description:

  • Sales Target Achievement: Meeting or exceeding sales targets set for the branch by driving business development initiatives, acquiring new clients, and expanding the customer base.
  • Revenue Generation: Maximizing revenue through effective sales strategies, upselling, cross-selling, and identifying opportunities to increase sales within the existing client base.

  • Team Management: Building, leading and managing the sales team, including setting targets, providing guidance, training, and performance evaluation to ensure the team achieves individual and collective sales goals.

  • Market Analysis and Strategy: Conducting market research, monitoring industry trends, and identifying potential business opportunities to develop strategic plans for market penetration and growth.

  • Client Relationship Management: Building and maintaining strong relationships with key clients, understanding their needs, providing exceptional customer service, and ensuring client satisfaction to drive repeat business and customer loyalty.

  • Cluster Operations: Overseeing day-to-day operations of the cluster, including resource allocation, budgeting, cost control, inventory management, and ensuring compliance with company policies and procedures.

  • Sales Forecasting and Reporting: Monitoring sales performance, analyzing sales data, and preparing regular reports and forecasts for management, highlighting areas of improvement, challenges, and potential solutions.

  • Collaboration and Coordination: Collaborating with other departments such as marketing, production, and finance to ensure smooth coordination and alignment of activities to support sales objectives and meet client requirements.

  • Staff Development: Identifying training needs, providing coaching and mentoring to the sales team, and fostering a positive work environment that promotes professional growth and high performance.

  • Customer Feedback and Market Intelligence: Gathering feedback from clients, analyzing customer insights, and providing inputs to improve service quality, enhance customer experience, and identify new service offerings.

  • Managerial Skills: As a cluster manager, you would be responsible for leading and supervising a team. Strong managerial skills are essential for effectively managing staff, setting goals, organizing workloads, and providing guidance and support to your team members.
  • Communication Skills: Excellent communication skills are crucial for a branch manager in a language service providing company. You should be able to effectively communicate with clients, team members, and other stakeholders. This includes active listening, written and verbal communication, and the ability to convey information clearly and professionally.
  • Language Proficiency: Given the nature of the company, having proficiency in multiple languages would be highly beneficial. You should be fluent in the language(s) provided by the company to better understand client needs, communicate with linguists and translators, and ensure high-quality language services.
  • Industry Knowledge: Familiarity with the language service industry, including an understanding of translation, interpretation, localization, and other language-related services, is important. This knowledge will help you make informed decisions, develop effective strategies, and provide valuable guidance to clients and team members.
  • Customer Service Orientation: A strong focus on customer service is essential as a branch manager. You should have the ability to build and maintain relationships with clients, identify their needs, and ensure their satisfaction. Providing excellent customer service will help drive client retention and business growth.
  • Problem-Solving and Decision-Making: As a branch manager, you will encounter various challenges and decisions on a regular basis. Strong problem-solving and decision-making skills will enable you to address issues efficiently, resolve conflicts, and make sound judgments that align with the company's goals and policies.
  • Financial Management: Having a basic understanding of financial management is important to effectively manage the branch's budget, expenses, and revenue. This includes monitoring financial performance, identifying areas for improvement, and implementing cost-effective measures.
  • Adaptability and Flexibility: The language service industry is dynamic, with evolving client requirements and market trends. Being adaptable and flexible in your approach will help you navigate changes, embrace new technologies, and lead your team through transitions.



sales and business development