Account Manager

Job Description:

Key Responsibilities Area

 

1. Client Relationship Management & Retention

• Maintain high levels of client satisfaction through proactive communication, responsiveness, and timely issue resolution.
• Build long-term relationships and ensure consistent client engagement to drive repeat business and loyalty.
• Drive CSAT/NPS surveys and act on feedback for continuous improvement.

2. Account Growth & Revenue Expansion

• Identify and pursue upselling and cross-selling opportunities within existing accounts.
• Understand client business needs and align service offerings accordingly to increase account value.
• Meet or exceed revenue growth targets through strategic account expansion.

3. Project Coordination & Timely Delivery

• Ensure all client projects are delivered on time, meeting quality and accuracy standards.
• Coordinate effectively with internal teams (e.g., production, quality, and sales) to manage deliverables without delays or escalations.
• Monitor project progress and address risks or delays proactively.

4. Reporting, Documentation & Compliance

• Maintain clear, accurate, and up-to-date records of client interactions, project briefs, and meetings.
• Ensure timely submission of reports, trackers, and client status updates.
• Comply with internal documentation standards and audit requirements.

5. Strategic Planning & Stakeholder Communication

• Participate actively in quarterly business reviews and account planning sessions.
• Contribute insights to strategic decision-making through client intelligence and market knowledge.
• Maintain regular, structured communication with key clients and internal teams to align goals and expectations.

 

 

 

 

KPI parameters for Sales/Business Development
Total Points: 100

S. No.	Activity	Total Points	Target
1	Revenue Generation	20	100%
2	Key Accounts Health	10	100%
3	Quotation sent	10	30 Quotation
4	Quotation Converted	10	12 Quotation
5	Client Meetings	10	10 Meetings
6	Sales Pipeline	10	20 Lakh
7	Payment Collection	10	100%
8	Profit Margin	5	>45%
9	Attendance	5	100%
10	CSAT	10	95%

KPI Target: 85%

Responsibilities:

Requirements:

Excellent Communication Skills