Account Manager
Apply nowJob Description:
Key Responsibilities Area
1. Client Relationship Management & Retention
- Maintain high levels of client satisfaction through proactive communication, responsiveness, and timely issue resolution.
- Build long-term relationships and ensure consistent client engagement to drive repeat business and loyalty.
- Drive CSAT/NPS surveys and act on feedback for continuous improvement.
2. Account Growth & Revenue Expansion
- Identify and pursue upselling and cross-selling opportunities within existing accounts.
- Understand client business needs and align service offerings accordingly to increase account value.
- Meet or exceed revenue growth targets through strategic account expansion.
3. Project Coordination & Timely Delivery
- Ensure all client projects are delivered on time, meeting quality and accuracy standards.
- Coordinate effectively with internal teams (e.g., production, quality, and sales) to manage deliverables without delays or escalations.
- Monitor project progress and address risks or delays proactively.
4. Reporting, Documentation & Compliance
- Maintain clear, accurate, and up-to-date records of client interactions, project briefs, and meetings.
- Ensure timely submission of reports, trackers, and client status updates.
- Comply with internal documentation standards and audit requirements.
5. Strategic Planning & Stakeholder Communication
- Participate actively in quarterly business reviews and account planning sessions.
- Contribute insights to strategic decision-making through client intelligence and market knowledge.
- Maintain regular, structured communication with key clients and internal teams to align goals and expectations.
KPI parameters for Sales/Business Development
Total Points: 100
S. No. |
Activity |
Total Points |
Target |
1 |
Revenue Generation |
20 |
100% |
2 |
Key Accounts Health |
10 |
100% |
3 |
Quotation sent |
10 |
30 Quotation |
4 |
Quotation Converted |
10 |
12 Quotation |
5 |
Client Meetings |
10 |
10 Meetings |
6 |
Sales Pipeline |
10 |
20 Lakh |
7 |
Payment Collection |
10 |
100% |
8 |
Profit Margin |
5 |
>45% |
9 |
Attendance |
5 |
100% |
10 |
CSAT |
10 |
95% |
KPI Target: 85%
Responsibilities:
Requirements:
Excellent Communication Skills