Cluster Manager

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Job Description:

Participate in all activities which help in better understanding of the company’s culture, processes, systems and offerings.

  • Engage in activities that result in acquisition of new business clients by offering individual or combination of localization services including but not limited to translation, transcription, interpretation, voice-over/dubbing & subtitling.
  • Manage the project and account management teams such that the clients that are brought in are retained through delivery of extremely high quality of services & customer satisfaction.
  • Build and grow sales and net revenue.
  • Build positive relationship with the stakeholders of the company and clients of the company.
  • Training the employees under the command of the individual.
  • Attend and manage any and all client escalations respective to the individual cluster’s portfolio to ensure retention.
  • Ensure management of resources such that clients are delivered timely and high quality services.
  • Generate requirement from new clients and ensure continuous business from clients Assigned.
  • Market research, cold calling, referral building and build a pipeline of qualified prospective clients.
  • Client mapping to the width and the depth to generate business from other business units of existing clients.
  • Relationship building with clients to retain their support against competitors and business forecasts.
  • Engage with clients along with PM to manage client expectations and grow business.
  • Attend Trade Fairs, Conferences, Industry Events to generate leads. 
  • Work closely with the Zonal Heads to formulate strategic plans for Business expansion.
  • Create weekly, monthly and quarterly sales projection.
  • Create weekly, monthly & annual performance reports for the reporting manager.

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1.Fluency in English language 2. Creative outlook 3.Problem solving abilities 4. Proactiveness in getting things done


Sales and Business Development.