ISO Coordinator

Job Description:

• ISO Standards Compliance: Ensuring that the company adheres to relevant ISO standards, such as ISO 9001 (Quality Management System) and ISO 17100 (Translation Services). This involves implementing and maintaining the necessary processes, documentation, and procedures to meet the requirements of these standards.
• Quality Management: Overseeing the development and implementation of a comprehensive quality management system within the company. This includes defining quality objectives, conducting internal audits, managing corrective and preventive actions, and continuously improving processes to enhance overall quality.
• Process Documentation: Ensuring the creation, maintenance, and availability of detailed process documentation for various operational areas, such as translation, localization, interpretation, project management, and quality assurance. This documentation should align with ISO standards and serve as a reference for employees to follow standardized procedures.
• Training and Education: Identifying training needs across the organization and developing appropriate training programs to enhance employee knowledge and competence in ISO-related processes. This involves conducting training sessions, workshops, or seminars to educate employees about ISO standards, quality requirements, and best practices.
• Internal Audits: Planning and executing internal audits to assess the company's compliance with ISO standards and internal quality procedures. This includes conducting audits across different departments, identifying non-conformities, and working with relevant stakeholders to address and resolve any issues found during the audit process.
• Corrective and Preventive Actions (CAPA): Managing the CAPA process to address non-conformities, customer complaints, and other quality-related issues. This involves investigating root causes, implementing corrective actions to rectify the problems, and establishing preventive measures to avoid recurrence.
• Risk Management: Identifying and evaluating potential risks that may impact the company's ISO compliance and quality objectives. Developing risk mitigation strategies, contingency plans, and monitoring mechanisms to minimize the impact of risks on operations and maintain ISO certification.
• Continuous Improvement: Promoting a culture of continuous improvement throughout the organization. This includes analyzing performance data, soliciting feedback from customers and employees, and identifying opportunities for enhancing processes, reducing errors, and improving overall efficiency.
• External Audits and Certifications: Coordinating external audits by certification bodies to achieve and maintain ISO certification. Collaborating with auditors during the certification process, addressing any findings or recommendations, and ensuring compliance with certification requirements.
• Customer Satisfaction: Monitoring customer satisfaction levels and feedback regarding the company's language services. Implementing mechanisms to capture customer feedback, conducting customer surveys, and working closely with project management and customer service teams to address customer concerns and improve service quality.

Responsibilities:

Requirements:

ISO Management