Engage in day to day account management activities which result in retaining customers while upselling and cross selling all localization services including but not limited to translation, transcription, interpretation, voice-over/dubbing & subtitling. • Maintaining rapport with the clients and the such that they continue doing business with the company • Maintaining rapport with the internal teams such that the projects are executed and delivered timely. • Managing any and all client escalations with the help of project management team while ensuring customer satisfaction and grievance resolutions. • Re-engaging dormant clients such that they again start conducting business with the company. • Supervise, manage and lead team members under their command such that the total output efficiency of the team increases. • Creating daily, weekly & monthly reports fr the reporting manager’s decision making. • Ensure collection within 30 days of invoice or as agreed terms from the clients. • Ensure project deliveries on schedule and as per client requirement. • Revalidate costing to client in coordination with project management team to ensure closing with better margin. • Assist project management team in any and every way to ensure high quality and timely delivery of services. • Maximize the profit margin on every project. • Accompanying and assisting the cluster managers in closures of sales meetings when required.
Sales and Lead Generation