Ensuring Data Security and Confidentiality in Language Services
The importance of data privacy continues to grow. Be it social media or submitting your data to retailers, our data goes out all the time. And it’s no different in the language industry.
Language services, including translation, localization, transcription, and interpretation, enable businesses, governments, and individuals to transcend language barriers. However, Language Service Providers (LSPs) frequently work with sensitive materials like contracts, fiscal reports, medical records, and intellectual property. And this has customers wondering, “is my data safe?”
When you work with an LSP on sensitive information, you expect the LSP to maintain that confidentiality.
A major emphasis in the selection of an LSP is based on trust, specifically on how well they can protect sensitive content.
Let's explore the various ways LSPs must provide data security and confidentiality and best practices for achieving this.
10 Types of Security Measures LSPs Must Follow
Before discussing security protocols, it's important to identify the risks that LSPs can face. Data breaches can arise from several areas of risk:
- Human Error - Misfiled records, attaching sensitive documents to other parties in error, or misplacing devices.
- Cyber Attack - Hacking, phishing, malware, and ransomware.
- Intercompany leaker - Employees and contractors with access to sensitive materials can exploit that access.
- Third-party exposure - Freelancers, subcontracted vendors, or technology partners can disseminate sensitive content (either knowingly or unknowingly).
Now that we’ve identified the types of risks, let’s look at 10 security measures and protocols designed to keep your data safe.
1. Legal and Regulatory Compliance
Language service providers are often subject to many data protection laws in their jurisdictions and industries. Regulations exist so that sensitive information is managed in a completely legal and ethical fashion. Some of the more commonly known regulations are the following:
i) GDPR (General Data Protection Regulation): This regulates data for EU citizens, and provides strict processes regarding the collection, storage, processing, and transferring to another entity of identifiable personal information.
ii) HIPAA (Health Insurance Portability and Accountability Act): Regarding medical translations in the U.S., HIPAA regulates the privacy and security of protected health information (PHI).
iii) ISO/IEC 27001: An international standard that outlines the requirements of an information security management system (ISMS), which exists to protect sensitive information.
iv) Local privacy laws: Countries have many other laws and regulations that deal with financial data, government documents, or personal information.
Following these guidelines can provide LSPs with Artifacts of data security while minimizing the risk of monetary and legal liabilities.
2. Reliable NDAs
All LSPs require that all employees, contractors, and partners sign an NDA, which makes it legally binding to maintain confidentiality. NDAs not only provide legal recourse, but they also lay a level of responsibility on an organization. In addition, some providers require that the NDA be extended to the third-party vendors of clients, keeping the entire transaction or project secure, end-to-end.
3. Access Control and User Authentication
Not every employee or subcontractor will need access to all the projects. Role-based access control (RBAC), for example, limits access to confidential data on a need-to-know basis. Coupled with multi-factor authentication (MFA) it limits unauthorized access in case credentials are compromised. Some LSPs may also deploy single-sign-on (SSO) authentication systems to streamline the authentication process whilst limiting secure access.
4. Secure Transfer and Storage of Data
LSPs may work in multiple environments—platforms, devices, locations—with data spread out. To avoid data interception and leakage, the data will be secure both in transit and at rest:
- Encryption in transit: Secure protocols, like Transport Layer Security protocols (TLS) and Virtual Private Networks (VPNs), are methods to ensure that any file that is transferred across the internet cannot easily be intercepted by a network administrator or a hacker.
- Encryption at rest: The data secured and stored on servers, hard drives, or cloud is secured and encrypted using sophisticated algorithms, stopping unauthorized access.
- Secure cloud platforms: Most LSPs will outsource their work to cloud services that are compliant with industry-standard security policies, as well as offering various built-in layers of security (like end-to-end encryption, redundancy, and disaster recovery).
5. Vendor and Subcontractor Management
Although some LSPs only work with employees, some LSPs work with freelancers or subcontractors. This is especially true for specialized languages and/or technical content. LSPs must be mindful that these vendors and subcontractors will need to follow our security practices. Leading LSP security practices include:
- Security vetting: What security measures has a subcontractor put in place to handle the secure transfer of data? Before we on-board them, we assess the measures that they have in place.
- Secure collaboration tool: Share project-specific access on encrypted platforms to allow for specific access. Do not send files to them via email or other non-secure channels.
- Regular audit: Regularly assess subcontract and/or contractor compliance on our security processes and confidentiality contracts.
6. Using secure project management tools
Using email and file-sharing is risky in terms of personal data breaches. Most modern LSPs use secure translation project management platforms like TMS (Translation Management System) that have integrated translation memory (TM) tools and can also provide terminology databases, and occasionally client portals, etc.
Secure project management tools can have numerous features, commonly:
- End-to-end encryption
- Role-based access control.
- Activity logs and audit trails.
- Automatic file versioning.
- Secure deletion for temporary files.
These secure environments not only improve translation workflows but also provide a secure space for sensitive content.
7. Employee training and awareness
No matter how great an LSP's security infrastructure is, it's only as good as the people operating the systems. Regular training programs are key to developing a security culture. LSPs train employees and contractors on:
- Phishing and social engineering attacks.
- Safe password processes.
- Secure handling of digital and physical documents.
- Reporting suspicious behaviors or possible breaches.
By making security awareness part of the organization's culture, language service providers reduce the chances of human error exposing confidential information.
8. Data Minimization and Anonymization
Not all projects require full access to the sensitive data. Data minimization dictates that only the data that is minimally necessary to complete the task at hand is shared. In addition, anonymization and pseudonymization can be used to mask personally identifiable information (PII) or sensitive information.
Minimization and anonymization reduce the risk of exposure while allowing the language service provider (LSP) to still do their job.
For example, in the translation of medical records, anonymized records can be provided for translation, and this does not negatively impact the work product.
9. Regular Security Audits and Risk Assessments
Confidentiality is a continuous process. LSPs conduct internal audits of their processes, vulnerability scans of their networks, and third-party security assessments to identify vulnerabilities in their environment and/or their workflows. These assessments consist of an evaluation of:
- Network security and server environment.
- Access control policies.
- Encryption protocols and methodologies.
- Incident response plans and protocols.
Regularly auditing, then assessing and making continual improvements, includes not only maintaining legal frameworks, best practices, and accepted technology, but also an understanding of where processes can be improved.
10. Incident Response and Contingency Planning
No amount of effort can provide complete protection for a system from a security breach. Top-tier LSPs have incident responses in place to respond effectively and efficiently to security events. These incident responses often contain:
- Contain and then assess the incident.
- Notify affected clients and stakeholders.
- Conduct root cause analysis to avoid similar incidents in the future.
- Backup and recovery to protect data integrity.
Being prepared and considering contingencies reduces the harm a breach could cause and helps retain client loyalty.
Emerging Technologies and AI Security
With the emergence of AI and machine translation (MT) tools, additional challenges arise regarding data confidentiality. LSPs have proactively addressed these issues by:
- Utilizing on-premises MT platforms instead of cloud-based AI applications that may retain data.
- Implementing high levels of encryption and secure APIs to link AI capabilities.
- Ensuring AI tools meet compliance standards and privacy regulations by industry standards.
- By linking technology with security, LSPs can enhance productivity through the use of AI without putting sensitive information at risk.
Conclusion
In professional language services, data security and confidentiality are non-negotiable elements.
LSPs take a multi-layered approach that includes adherence to legal regulations, hosting encrypted content on secure technology, controlled access, vendor management, training employees, and assessing risk in advance.
The risk with sensitive content can be mitigated through both human diligence and technology, which will allow LSPs to build trust and reliability for global communications.
As more businesses operate in international markets and information is produced digitally, a precarious position emerges, and the role of secure and confidential language services has become increasingly important.
When organizations take data security seriously, they protect not only their own interests, but also those of their clients. They also set themselves apart from their competitors, especially in a marketplace where trust is one of the few currencies provided to clients.
You have reached the end. Thank you for reading our blog. We hope you found it informative and useful. For more such content on to help you stay informed on AI and our language services, you can check out our blog page here.
If you have any feedback or suggestions on what you’d like for us to cover or how we can make our blogs more useful, you can reach us through our LinkedIn inbox or email us at digital@crystalhues.in.
